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Terms of service

Net Projekt d.o.o. operates Ncore, a hosted maintenance-management service. These terms govern its use; by creating an organization you accept them on behalf of that organization, and confirm that you are entitled to do so.

01Who you are contracting with

The service is provided by Net Projekt d.o.o. za razvoj informacijskih sustava i tehnologije, with its registered seat at Trinajstići 97, HR-51215 Kastav, Croatia.

Registered at
Trgovački sud u Rijeci
Registration number
040248448
OIB
74530974731
VAT number
HR74530974731
Email
info@ncoresystems.com

Ncore is sold to businesses. It is not offered to consumers, and these terms are written on that basis.

02What the service is

Ncore is a hosted application for planning, recording and evidencing maintenance work. It holds maintenance procedures as templates, generates work orders from them on a schedule, keeps a register of equipment and its history, collects readings and inspection records, and reports on all of it.

It is delivered as software as a service and reached with a browser. There is nothing to install and no licence counted per person.

We may add, change or withdraw individual capabilities as the product develops. Where a change removes a capability that your plan is priced on, we will tell administrators before it takes effect.

03Accounts and organizations

An account belongs to an organization rather than to a person. Asking for an account through the public form does not create one: the request is reviewed and, if it is approved, the organization is created and the person who asked becomes its first administrator.

Administrators create the remaining accounts. Operator accounts do not require an email address: they sign in with a username and the organization’s handle.

You are responsible for what is done under the accounts you create, for keeping credentials confidential, and for telling us promptly if you believe an account has been compromised.

We cannot read your password. It is stored only as a bcrypt hash, and a forgotten password is reset rather than recovered.

04The trial

A new organization gets a 3-day trial of the tier it asked for. No card is required, and the three days are counted from approval rather than from the request.

A trial is limited in what it may hold — accounts, procedures, machines and sites — and does not include bulk export to CSV, integration keys, or the whole of the template library. The current figures are stated on the pricing and questions pages, and they apply to the trial only: no paid tier has a volume limit of any kind.

When the trial ends the organization stops until a plan is chosen. Nothing is deleted at that moment — the data is still there when a plan is taken, whether that happens during the three days or afterwards.

05Plans, prices and payment

The service is priced per organization, not per user. Every tier includes unlimited sites, unlimited operator accounts and unlimited work orders; the tiers differ in what the system can do, never in how much of it you are allowed to use.

Published prices exclude VAT. VAT is charged in accordance with Croatian law. Business customers established in another EU member state who supply a valid VAT identification number may be invoiced under the reverse-charge mechanism.

Annual billing is charged at ten months for twelve, in advance, for the twelve months following.

Invoices are issued to the organization and are payable by bank transfer.

To decidePayment window (e.g. 15 days from the invoice date), what happens on late payment, and whether default interest is charged. Also confirm whether monthly plans are billed in advance or in arrears.

06Your data stays yours

Everything you put into the service — procedures, work orders, readings, equipment records, inspection records, documents and photographs — remains yours. We claim no ownership of it and no right to use it for anything except running the service for you.

We do not use your data to train models, and we do not pass it to anyone who does.

Work orders, equipment, readings and inspection records can be exported as CSV from inside the application, on every plan, without asking us first.

How we handle personal data inside that content is described in the privacy policy.

07Acceptable use

When using the service you agree not to:

  • use it for any unlawful purpose, or to store unlawful content;
  • attempt to reach data belonging to another organization;
  • probe, scan, load-test or otherwise attack the service without our written permission;
  • resell or sublicense access to organizations other than your own;
  • circumvent the rate limits, or use the integration API in a way that degrades the service for others.

API keys are scoped and revocable. We may revoke a key, with notice where it is practical to give it, if it is being used in a way that threatens the service or another customer.

08Availability, maintenance and support

We aim to keep the service continuously available, but we do not guarantee uninterrupted operation. Some interruption for maintenance, upgrades and repair is unavoidable, and we will schedule it outside normal working hours and announce it in advance where that is practical.

Email support is included on every tier. A response-time commitment applies only where the tier explicitly says so.

To decideDecide whether to commit to an uptime target and a maintenance-window policy. Until you do, this section promises effort rather than a number — which is honest, but a plant buying a compliance system may ask for one.

09Ending the agreement

You may cancel at any time from inside the application. Cancellation takes effect at the end of the period already paid for; we do not refund the unused remainder of a period except where the law requires it.

We may suspend or terminate an organization for non-payment, or for a serious or repeated breach of these terms, after giving notice and a reasonable opportunity to put it right where it is practical to do so.

After termination your data remains available for export for a limited period, and is then deleted from the live system and from backups on the schedule described in the privacy policy.

To decideFix the export window after termination (e.g. 30 days) and state it here and in the privacy policy as the same number.

10Warranties and liability

We provide the service with reasonable skill and care. We do not warrant that it will be free of errors or that it will meet a requirement we have not agreed with you in writing.

Ncore records maintenance work. It does not perform it, and it is not a safety system. It must not be used as the sole control for a safety-critical function, nor relied on in place of the inspections, interlocks and protective systems that the equipment and the law require.

Neither party excludes liability for death or personal injury caused by its negligence, for fraud, or for anything else that the applicable law does not permit to be excluded or limited.

Subject to that, our total liability arising in any twelve-month period is limited to the fees paid by your organization for the service in that period, and we are not liable for loss of profit, loss of production, loss of contracts or any indirect or consequential loss.

You remain responsible for the accuracy of what is entered into the service, and for the maintenance decisions taken on the basis of it.

11Changes to these terms

We may amend these terms. Where an amendment is material we will notify administrators by email at least 30 days before it takes effect.

Continuing to use the service after that date is acceptance of the amended terms. If you do not accept them, you may cancel before they take effect.

The date at the end of this document is the date it last changed.

12Governing law

These terms are governed by the law of Croatia. The courts of Rijeka have exclusive jurisdiction over any dispute arising from them.

Questions about these terms go to info@ncoresystems.com.

Last changed 07 August 2026